How to Return on SHEIN (UK Guide)

Bought something from SHEIN that doesn’t quite fit, looks nothing like the photo, or you just changed your mind? No worries — SHEIN does accept returns, and the process is fairly straightforward if you follow the steps properly.

How Long Do You Have to Return an Item?

In the UK, you have 45 days from the date of purchase to return items. That includes processing and shipping time, so don’t leave it too late. After 45 days, returns are no longer accepted.

Step-by-Step: How to Return on SHEIN (UK)

1. Log in to your SHEIN account
   Go to www.shein.co.uk and sign in.

2. Go to ‘My Orders’
   Click on your profile and select ‘My Orders’ to see your purchase history.

3. Click ‘Return Item’
   Find the order you want to return, then click ‘Return Item’. Choose the items you want to send back and select the reason for the return.

4. Choose a return method
   You’ll be given return options, often including Evri (Hermes) drop-off or collection. Choose the most convenient one for you.

5. Print your return label
   You’ll get a label to attach to your parcel. Print it and stick it securely to your package.

6. Package the item securely
   Use the original packaging if you can. Make sure the items are unworn, unwashed, and have the original tags still attached.

7. Drop it off or wait for collection
   Depending on your chosen return method, drop the parcel at a local shop (e.g. Evri location) or wait for a courier pickup.

How Much Do Returns Cost?

Your first return per order is free. If you want to return additional items from the same order later, you’ll usually be charged £2.50 per return (deducted from your refund).

What Items Can’t Be Returned?

Some items are non-returnable, including:

• Underwear (except bras)

• Bodysuits

• Swimwear (if the hygiene sticker is removed)

• Accessories

• Beauty and cosmetic products

• Final sale or non-refundable items (labelled clearly at checkout)

Always check the product page or SHEIN’s return policy for item-specific restrictions.

How Long Do Refunds Take?

Once SHEIN receives your return and inspects the item, refunds are usually processed within 7 business days. You can choose to get your money back to:

• Your original payment method

• Or SHEIN Wallet (store credit, often refunded quicker)

Final Thought

Returning items on SHEIN is fairly hassle-free as long as you follow the steps and send things back within 45 days. Keep your return tracking number just in case there are any issues, and always double-check what’s eligible for return before placing an order.